editor 
I wanted to play Disneyland quickly, but I didn't expect to spend a high price in exchange for anger.
April 30, HangzhouDragon'slairarcadegameMs. Zhang reported to the quality concept complaint platform [download the black cat complaint client] (https://tousuDragon'slairarcadegame.thepaperDragon'slairarcadegame.cn) reported that it bought a number of Disney tickets, fast-track and guide-accompanied luxury packages at a gold medal store on Taobao, spending a total of more than 7,000 yuan. However, on the day of the game, they were told to confirm the receipt of the goods and give them five-star praise before they could lead them into the park. After entering the park, the tour guide claimed that they could not activate fast-track tickets and could only arrange ordinary channels, and repeatedly induced Ms. Zhang to cancel Taobao orders for offline transactions.
Before entering the park, I promised that I could finish all the projects by one o'clock in the afternoon at the latest, but in fact, I only played three projects at noon, two of which did not have to wait in line because I was in a hurry.
At noon on the 29th, after Ms. Zhang called the police, the police came to coordinate. Ms. Zhang asked the shop concerned for a full refund and compensation for accommodation expenses, which was rejected. A person in charge of the shop involved also gave Ms. Zhang's home address and sent someone to follow Ms. Zhang's family, threatening, "Let's see how you play."
On the afternoon of May 1, thepaper.cn called Wan, a person in charge of the shop involved, to ask about the situation described by Ms. Zhang. The other person said, "you don't remember it, you ask her to go," and hung up the phone. Subsequently, the reporter called the shop-related company industrial and commercial credit information publicity phone can not be connected, indicating that the phone has been turned off.
The experience of Ms. Zhang's family is not alone, and there are not a few consumers who reflect the same experience of being cheated on social platforms. An analysis by a lawyer pointed out that the merchants involved publicized the honor cards that provided fast-track services, but actually allowed consumers to queue up to enter the park early in the morning, but did not provide fast-track services, and were suspected of constituting false propaganda and possibly consumer fraud. you can ask for a refund of one for three.
High-priced online shopping for 12 games, express package, the service is not realized
On April 22nd, Ms. Zhang placed an order at Shanghai Disney ticketing, a store on Taobao platform, to buy three luxury packages and one ordinary entrance ticket to the park. The trip date is April 29, with a total price of 7700 yuan.
Among them, the price of the deluxe package is 2380 yuan per piece, including tickets to the park, 12 quick passes, five popular performances arranged by tour guides, as well as float parades and fireworks (including Zootopia).
On the 28th, Ms. Zhang received a phone call asking to arrive at Disney at 06:10 the next morning to assemble and enter the park. On the morning of the 29th, Ms. Zhang and her two children came to the designated rendezvous point outside Disney as promised. The person in charge who claimed to be Wanmou arranged a "tour guide" Chen at the scene, but the other party did not show his tourist guide card.
The relevant recordings on the spot show that Chen asked Ms. Zhang to confirm the receipt of the Taobao order on the spot and give five-star praise before she could lead her into the park. Ms. Zhang refused, saying that she needed to enjoy the service before giving it high praise. Under the stalemate, the guide called Wanmou.Dragon'slairarcadegameHe said that this is a company policy, in order to "have a guarantee for tour guides", because do not confirm the receipt of goods, the money on Taobao platform supervision, "can not take out." He also stressed that customer complaints can be made the same even if they are not satisfied with the service after confirming the receipt of the goods. In the recording of the phone, Wan said impatiently many times, "if you don't want to, then you can stay here."
In order to make the children have fun, Ms. Zhang compromised and carried out the above operation.
Before entering the park, another male responsible person also told Ms. Zhang that some projects only open one channel in the morning, and some projects need to be overhauled, so "do not worry about whether to take the fast lane after entering the park, the queue is only 5 to 20 minutes." He also stressed that all projects can be finished by 11:00 at noon or 1 p.m. At the latest.
Ms. Zhang said that after entering the park, there was not much flow of people, and there was no need to wait in line for the two items to play first. During this period, Chen also communicated with Ms. Zhang and asked her to apply for a refund on Taobao and then private transactions, which was rejected.
When playing to the third project, "Seven Dwarf Rover," the flow of people increased, and Chen asked the queue to wait for 50 minutes. At this time, Ms. Zhang learned from the Disney staff that she was only arranging an ordinary passage.
Ms. Zhang then sent a Wechat message to Chen, who claimed that "there was a delay in the activation of the project" and that it would take two or three hours at the earliest. "this is the only way to play", and then did not reply to the message. Then they asked Chen to ensure that the express service for the remaining nine projects failed, and after an hour of stalemate, at 10:25 on the same day, Ms. Zhang called the police. When the police came to the scene for mediation, the person in charge made it clear that "none of the express services for the remaining nine projects could be done."
The so-called fast track is the premium card. According to Disney APP, the premium package is divided into three categories: fun, fun and adventure, with only three, six or eight combinations, with prices ranging from 435 yuan to 1160 yuan, with no 12 packages. The cost of individual experience ranges from 140 yuan to 180 yuan.
Ms. Zhang and her family made it clear that they had wasted a lot of play time because of the dispute and asked for a full refund and compensation for accommodation, which was rejected by the other party. In the recording, Wanmou also gave the detailed home address of Ms. Zhang on the spot, which Ms. Zhang thought was threatening.
After the negotiations were fruitless, more than 1 p.m., Ms. Zhang and her family walked out of the police room and wanted to return to the park, but Wan asked someone to follow them and threatened, "it depends on how you play." Later, under the escort of the police, Ms. Zhang and her family re-entered the park, but the queue was getting longer and longer. "I took my children to play Chuang Speed Nimbus for 90 minutes. Finally, I said that the equipment broke down and didn't make it, so I left the park." Ms. Zhang said. Close to 3 o'clock in the afternoon, only three projects were played, and one family returned disappointed.
On the 29th, Ms. Zhang complained about the store's false sales on Taobao platform and refused to keep her promise, but the seller replied that there was no fraud.
Lawyer: suspected of false propaganda and consumer fraud
Thepaper.cn noted that Shanghai Disney ticketing was rated as a gold medal seller by Taobao, with a comprehensive score of 5 points. The store only put up a link to Disney ticket merchandise, showing that 700 items had been sold, with a total of 12 reviews, no medium or bad reviews.
In the process of police mediation, Wan and others claimed that their company was called "Middle East ticketing", but the business license they provided was shown as "Nanjing Piaojingtong ticketing Co., Ltd." According to industrial and commercial information, the company was founded in July 2017 and is registered in Qixia District, Nanjing. Its business scope includes ticketing agents, tourism information consulting, and so on.
On the morning of May 1, thepaper.cn consulted "Shanghai Disney ticketing" as a consumer. According to the customer service, the fast-track ticket in the store package is the official honor card, but it can only be activated after entering the park. With regard to the question that Disney officially did not launch 12 premium packages, the customer service said that the packages sold in the store were different from the official packages and could not be compared, but 12 fast-track tickets were guaranteed, and there would be no inactivation of fast-track tickets after entering the park.
In the afternoon, thepaper.cn called Wan, but as soon as he heard a reporter asking about Ms. Zhang, he said, "if you don't remember this, you ask her to go." he hung up. Nanjing Piaojingtong ticketing Co., Ltd. can not get through the phone announced by the industrial and commercial credit information, indicating that the phone has been turned off.
With regard to the aforementioned experience of Ms. Zhang's family, thepaper.cn consulted Taobao's official customer service as a consumer. If consumers have evidence that Taobao sellers require advance confirmation of receipt and five-star praise, consumers can initiate after-sales applications during the rights protection period, usually within 15 days of a successful transaction, the customer service said. there will be someone to review the report. Once the voucher is verified, the seller will be dealt with seriously.
Liu Kai, a lawyer at Beijing Zhongwen (Changsha) Law firm, said that merchants promote premium cards that provide fast-track services in stores, but actually let consumers queue up to enter the park early in the morning and do not provide fast-track services, which has been suspected of constituting false propaganda. In addition, if the fast-track service sold by the above-mentioned merchants does not exist, or if the so-called "honor cards" are sold with false or misleading Disney express channel contents, it is actually fewer people need not queue up in the morning to allow consumers to enter the park early in the morning, deceiving and misleading consumers, infringing upon the legitimate rights and interests of consumers, it may constitute consumer fraud.
Liu Kai reminded that when consumers encounter such a situation, they should first collect and retain relevant evidence, such as purchase records, communication records, screenshots, and so on, and then take corresponding rights protection measures according to the specific situations. such as contacting the seller to ask for a refund or provide reasonable compensation, negotiate to solve the problem. If the seller fails to solve the problem, consumers can complain to the Taobao platform, can report to the Taobao platform, and request the platform to intervene.
At the same time, consumers can also complain to the local consumer association or relevant regulatory authorities, or the court can file a civil lawsuit, requiring the seller to bear the corresponding legal liability in order to protect their legitimate rights and interests.